Website Support

No activation email / Account activation Required

Activation emails were sent out in September to all university students, however if this has not reached your mailbox you can request a new email to be sent using the link here: https://www.durhamsu.com/users/confirmation/new

On Screen Messages

No Email Address listed (Red) - To continue you may register a new account here https://www.durhamsu.com/users/sign_in

Activation Email Sent (Green) - Email address recognised, the email will be sent to your @durham.ac.uk email account in few minutes.

 

Membership Expired / Membership purchase not shown

We are aware of the issue affecting some purchases made in September and October 2017.

This issue is now been resolved by our service provider, however if you membership is not showing and you've checked today, please get in touch info@durhamsu.com

 

Cannot Login?
Have you activated your account? https://www.durhamsu.com/users/confirmation/new
   
Forgotten your password? https://www.durhamsu.com/users/password/new
   
Is your account locked? https://www.durhamsu.com/users/unlock/new​
   
Create a new account? https://www.durhamsu.com/users/sign_in

 

Cannot Activate Account / Errors on page

These issues is being investigated by our service provider and hope to have a resolution soon.

You can create a new account by using your @dur.ac.uk

All email's sent to @dur.ac.uk are redirected to your @durham.ac.uk email address which you can access.

If you have existing memberships, a member of our team can merge your account ensure memberships are carried accross.

 

Create a new account? - https://www.durhamsu.com/users/sign_in

 

Any further enquiries?

If your enquiry is not listed above, get in touch info@durhamsu.com

 

 

 

 

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Durham Students' Union is registered in England as a company limited by guarantee (07689815) and a charity (1145400).

Our registered office is Dunelm House, New Elvet, Durham, DH1 3AN.