These terms and conditions shall apply to all transactions conducted through this website.
Read them before you place an order and we also recommend that you print out a copy for your records.
Please note that in these terms and conditions "you", "your", "yours" and "yourself" are references to any person ordering tickets from the website, and "we", "our" and "ours" are references to us, the website.
We may change these terms and conditions from time to time without notice.
Any changes will apply to subsequent orders.
To place an order for any product you must follow the online instructions, and make sure all details submitted are accurate to the best of your knowledge.
If you submit erroneous details then you may not receive the correct order at the correct address.
When you place an order you are offering to purchase products subject to these terms and conditions.
We will not be bound to supply any tickets ordered until we have notified you of our acceptance of an order.
We are entitled to reject an order, and if we do so we will inform you that we have rejected it and also the reason for rejecting it.
Ticket confirmations are sent via a reference numbered email, which you must use as stated on the email.
You must show this confirmation and valid proof of ID to collect tickets from our box office.
Details will be notified in advance.
Refunds and cancellations
Products or tickets can only be refunded if the event has been cancelled or moved to another date.
All refunds will be at the ticket value of booking and will not include any booking fees.
All tickets are advertised for sale subject to availability.
In the event of us being unable to supply the tickets ordered, we will inform you as soon as possible.
Where tickets are unavailable for any reason, we may propose to provide you with substitute tickets of equivalent quality and price.
Should any tickets ordered not be available or any substitute tickets not be to your reasonable satisfaction, we ask that you return the tickets to us at your expense.
If you have already paid for the substituted tickets or any tickets that are not available (for example, where you have paid by personal cheque), a full refund of the purchase price will be given. Please note that booking fees are not refundable.
We try to ensure that the prices indicated on the website are up to date and accurate.
However, we accept no liability for any errors and omissions and the final price of tickets is the price in force at the time of us accepting your order.
If a ticket has been listed at a lower price by mistake and you have ordered that ticket, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or to cancel it.
If we are unable to contact you we will treat the order as cancelled.
If you cancel and have already paid for the tickets, a full refund will be issued.
If you do not receive your email please contact us ASAP.
All membership sales to a society / group are final and therefore non refundable.
Memberships purchased in error can only be refunded within 3 working days with a valid proof of purchase email or reference number.