Living in college
When you move into college you’ll soon realise that it’s an experience like no other. You’ll be living closely among friends, have all your meals cooked for you, and never be far from a bar or coffee shop. If you have any problems or queries about your college accommodation, it’s best to try and solve them within your college. We have some suggestions below on how to go about this.
WHAT DO I DO IF I HAVE A PROBLEM WITH MY COLLEGE ACCOMMODATION?
Though your rights are different to someone living in privately rented accommodation, you still have the right to have any repairs to your room fixed. We would advise you to follow the following procedure:
- You should always report any issues you experience to your college. We would suggest you contact reception in the first instance and ask them how to go about reporting a problem. We would always suggest that you follow any verbal conversation with a confirmation email, so that you have a record of raising the issue.
- If the issue is not resolved then try contacting the support staff of your college and make sure that records are kept of any issues that are raised and outcomes agreed.
- If you continue to experience issues then you will need to raise these with your college and should be advised as to how to escalate any unresolved issues through the college system.
- If you still feel dissatisfied with the outcome, you could consider using Durham University’s Complaint Procedure to make a formal complaint. We would suggest that you contact us for further support and guidance.
- Durham is a member of the UUK Student Accommodation Code and is required to submit an audit every three years confirming compliance. This can be a useful document to refer to if you decide to submit a formal complaint to the University about problems with your college accommodation. You can find the most up-to-date version of the code on this page of the University website.
HOW CAN I MAKE SURE I MOVE OUT OF COLLEGE RESPONSIBLY?
When packing to move out of college, you may have some items you no longer want (or which just won’t fit in the car home…). The University has a Green Move Out scheme to make sure any unwanted items are responsibly disposed of. You can find out more information about the scheme here.
Further support and useful information
The Advice Service can assist you with any questions you may have, as well as with any other issues you may be experiencing. Please contact us via our enquiries form here. Our service is confidential and independent.
Contacts list
There are plenty of college staff who can help you with a variety of problems. Select your college below to find out who to contact for different issues.
| Repairs and accommodation | ||
|---|---|---|
| Reception | cwd.reception@durham.ac.uk | 0191 334 5000 |
| Operations | j.m.dixon@durham.ac.uk | 0191 334 5017 |
| Porter | cwd.porters@durham.ac.uk | 0191 334 5003 |
| Welfare | ||
| College Officers | grant.slater@durham.ac.uk | 0191 334 5012 |
| Student support | collingwood.studentsupport@durham.ac.uk | 0191 334 5014 |
| Repairs and accommodation | ||
|---|---|---|
| Reception | grey.reception@durham.ac.uk | 0191 334 5900 |
| Operations | b.a.platts@durham.ac.uk | 0191 334 5586 |
| Porter | N/A | 0191 334 5627 |
| Welfare | ||
| College Officers | julie.bushby@durham.ac.uk | 0191 334 5591 |
| Student support | grey.student-support@durham.ac.uk | 0191 334 5638 |
| Repairs and accommodation | ||
|---|---|---|
| Reception | hatfield.reception@durham.ac.uk | 0191 334 2633 |
| Operations | donna.pudwell@durham.ac.uk | 0191 334 2735 |
| Porter | hatfield.porters@durham.ac.uk | 0191 334 2619 |
| Welfare | ||
| College Officers | hatfield.seniortutor@durham.ac.uk hatfield.assistantst@durham.ac.uk |
0191 334 2636 0191 334 2642 |
| Student support | brenda.mitchell@durham.ac.uk | 0191 334 2610 |
| Repairs and accommodation | ||
|---|---|---|
| Reception | snow.college@durham.ac.uk | 0191 334 0046 |
| Operations | p.a.t.walmsley@durham.ac.uk | 0191 334 0088 |
| Welfare | ||
| College Officers | janet.dixon-dawson@durham.ac.uk v.l.bedford@durham.ac.uk niall.oddy@durham.ac.uk |
0191 334 0569 0191 334 0011 0191 334 0329 |
| Student support | snow.studentsupport@durham.ac.uk | 0191 334 0011 |
| Repairs and accommodation | ||
|---|---|---|
| Reception | butler.reception@durham.ac.uk | 0191 334 7260 |
| Operations | richard.v.gwalchmai@durham.ac.uk | 0191 334 7263 |
| Porter | jbc.porter@durham.ac.uk | 0191 334 7270 |
| Welfare | ||
| College Officers | karen.langdon@durham.ac.uk | 0191 334 7260 |
| Student support | jb.studentsupport@durham.ac.uk | 0191 334 7260 |
| Repairs and accommodation | ||
|---|---|---|
| Reception | aidans.reception@durham.ac.uk | 0191 334 5779 |
| Operations | michael.wallbank@durham.ac.uk l.p.peak@durham.ac.uk |
0191 334 5710 0191 334 7142 |
| Porter | N/A | 0191 334 5769 |
| Welfare | ||
| College Officers | s.b.miles-watson@durham.ac.uk kate.a.anderson@durham.ac.uk |
0191 334 5778 0191 334 5711 |
| Student support | sa.studentsupport@durham.ac.uk | N/A |
| Repairs and accommodation | ||
|---|---|---|
| Reception | chads@durham.ac.uk | 0191 334 3358 |
| Operations | ian.henderson@durham.ac.uk | 0191 334 3341 |
| Porter | chads.porter@durham.ac.uk | 07968 690830 |
| Welfare | ||
| College Officers | chads.seniortutor@durham.ac.uk | 0191 334 3345 |
| Student support | N/A | N/A |
| Repairs and accommodation | ||
|---|---|---|
| Reception | cuthberts.reception@dur.ac.uk | 0191 334 3400 |
| Operations | s.m.cole@durham.ac.uk | 0191 334 3384 |
| Welfare | ||
| College Officers | p.j.bolton@dur.ac.uk | 0191 334 3403 |
| Student support | cuthberts.studentsupport@durham.ac.uk | 0191 334 3386 |
| Repairs and accommodation | ||
|---|---|---|
| Reception | stephenson.enquiries@durham.ac.uk | 0191 334 0545 (Queens' Campus) 0191 334 0656 (Hilton Cottage) |
| Operations | stephenson.accommodation@durham.ac.uk | 0191 334 0032 |
| Porter | N/A | 0191 334 0087 |
| Welfare | ||
| College Officers | j.w.tidmarsh@durham.ac.uk | 0191 334 0042 |
| Student support | stephenson.welfare@durham.ac.uk | 0191 334 0560 |
| Repairs and accommodation | ||
|---|---|---|
| Reception | reception.shb@durham.ac.uk | 0191 334 8300 |
| Operations | joanne.moorhouse@durham.ac.uk | 0191 334 8539 |
| Welfare | ||
| College Officers | laura.todd@durham.ac.uk | 0191 334 8573 |
| Student support | e.c.franklin@durham.ac.uk | 0191 334 8545 |
| Repairs and accommodation | ||
|---|---|---|
| Reception | johns.reception@durham.ac.uk | 0191 334 3500 |
| Porter | N/A | 0191 334 3500 |
| Welfare | ||
| College Officers | rebecca.bouveng@durham.ac.uk | 0191 334 3892 |
| Student support | martin.gibson@durham.ac.uk | 0191 334 3842 |
| Repairs and accommodation | ||
|---|---|---|
| Reception | reception.stmarys@durham.ac.uk | 0191 334 5719 |
| Operations | helen.davies1@durham.ac.uk | 0191 334 5929 |
| Porter | N/A | 0191 334 5719 |
| Welfare | ||
| College Officers | catherine.paine@durham.ac.uk dave.robson@durham.ac.uk |
0191 334 5919 0191 334 5972 |
| Student support | stmarys.studentsupport@durham.ac.uk | N/A |
| Repairs and accommodation | ||
|---|---|---|
| Reception | kathryn.cullen@durham.ac.uk | 0191 334 7011 |
| Operations | janice.ware@durham.ac.uk | 0191 334 7043 |
| Porter | N/A | 0191 334 7000 |
| Welfare | ||
| College Officers | i.j.latham@durham.ac.uk | 0191 334 7048 |
| Student support | trevelyan.studentsupport@durham.ac.uk | N/A |
| Repairs and accommodation | ||
|---|---|---|
| Reception | janet.edwards@durham.ac.uk | 0191 334 3800 |
| Operations | donna.pudwell@durham.ac.uk | 0191 334 4115 |
| Porter | N/A | 0191 334 3800 |
| Welfare | ||
| College Officers | r.m.lawrie@durham.ac.uk m.r.shaw@durham.ac.uk |
0191 334 2673 0191 334 4141 |
| Student support | univcoll.studentsupport@durham.ac.uk | N/A |
| Repairs and accommodation | ||
|---|---|---|
| Reception | N/A | 0191 334 5470 Sheraton Park 0191 334 7350 Howlands Farm |
| Operations | ian.macdonald@durham.ac.uk emma.temperley@durham.ac.uk |
0191 334 7172 0191 334 7174 |
| Porter | N/A | 0191 334 5485 (Howlands) 07521 004069 0191 334 5170 (Dryburn site) 0191 334 5470 (Sheraton Park) |
| Welfare | ||
| College Officers | sarah.prescott@durham.ac.uk lynsey.finnemore@durham.ac.uk |
0191 334 7233 0191 334 7234 |
| Student support | brenda.ryder@durham.ac.uk ustinov.studentsupport@durham.ac.uk |
0191 334 7235 |
| Repairs and accommodation | ||
|---|---|---|
| Reception | vm.reception@durham.ac.uk | 0191 334 7100 |
| Operations | l.p.peak@durham.ac.uk michael.wallbank@durham.ac.uk |
0191 334 7142 0191 334 7121 |
| Welfare | ||
| College Officers | v.h.brown@durham.ac.uk d.l.monk@durham.ac.uk |
0191 334 5991 0191 334 5991 |
| Student support | vm.student-support@durham.ac.uk | 0191 334 7144 |
Page last reviewed: 09/11/2018
