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Living in college

 

When you move into college you’ll soon realise that it’s an experience like no other. You’ll be living closely among friends, have all your meals cooked for you, and never be far from a bar or coffee shop. If you have any problems or queries about your college accommodation, it’s best to try and solve them within your college. We have some suggestions below on how to go about this.

WHAT DO I DO IF I HAVE A PROBLEM WITH MY COLLEGE ACCOMMODATION?

Though your rights are different to someone living in privately rented accommodation, you still have the right to have any repairs to your room fixed. We would advise you to follow the following procedure:

  • You should always report any issues you experience to your college. We would suggest you contact reception in the first instance and ask them how to go about reporting a problem. We would always suggest that you follow any verbal conversation with a confirmation email, so that you have a record of raising the issue.
  • If the issue is not resolved then try contacting the support staff of your college and make sure that records are kept of any issues that are raised and outcomes agreed.
  • If you continue to experience issues then you will need to raise these with your college and should be advised as to how to escalate any unresolved issues through the college system.
  • If you still feel dissatisfied with the outcome, you could consider using Durham University’s Complaint Procedure to make a formal complaint. We would suggest that you contact us for further support and guidance.
  • Durham is a member of the UUK Student Accommodation Code and is required to submit an audit every three years confirming compliance. This can be a useful document to refer to if you decide to submit a formal complaint to the University about problems with your college accommodation. You can find the most up-to-date version of the code on this page of the University website.

HOW CAN I MAKE SURE I MOVE OUT OF COLLEGE RESPONSIBLY?

When packing to move out of college, you may have some items you no longer want (or which just won’t fit in the car home…). The University has a Green Move Out scheme to make sure any unwanted items are responsibly disposed of. You can find out more information about the scheme here.

Further support and useful information

The Advice Service can assist you with any questions you may have, as well as with any other issues you may be experiencing. Please contact us via our enquiries form here. Our service is confidential and independent.

Contacts list

There are plenty of college staff who can help you with a variety of problems. Select your college below to find out who to contact for different issues.

Repairs and accommodation
Reception cwd.reception@durham.ac.uk 0191 334 5000
Operations j.m.dixon@durham.ac.uk 0191 334 5017
Porter cwd.porters@durham.ac.uk 0191 334 5003
Welfare
College Officers grant.slater@durham.ac.uk 0191 334 5012
Student support collingwood.studentsupport@durham.ac.uk 0191 334 5014
Repairs and accommodation
Reception grey.reception@durham.ac.uk 0191 334 5900
Operations b.a.platts@durham.ac.uk 0191 334 5586
Porter N/A 0191 334 5627
Welfare
College Officers julie.bushby@durham.ac.uk 0191 334 5591
Student support grey.student-support@durham.ac.uk 0191 334 5638
Repairs and accommodation
Reception hatfield.reception@durham.ac.uk 0191 334 2633
Operations donna.pudwell@durham.ac.uk 0191 334 2735
Porter hatfield.porters@durham.ac.uk 0191 334 2619
Welfare
College Officers hatfield.seniortutor@durham.ac.uk

hatfield.assistantst@durham.ac.uk
0191 334 2636

0191 334 2642
Student support brenda.mitchell@durham.ac.uk 0191 334 2610
Repairs and accommodation
Reception snow.college@durham.ac.uk 0191 334 0046
Operations p.a.t.walmsley@durham.ac.uk 0191 334 0088
Welfare
College Officers janet.dixon-dawson@durham.ac.uk

v.l.bedford@durham.ac.uk

niall.oddy@durham.ac.uk
0191 334 0569

0191 334 0011

0191 334 0329
Student support snow.studentsupport@durham.ac.uk 0191 334 0011
Repairs and accommodation
Reception butler.reception@durham.ac.uk 0191 334 7260
Operations richard.v.gwalchmai@durham.ac.uk 0191 334 7263
Porter jbc.porter@durham.ac.uk 0191 334 7270
Welfare
College Officers karen.langdon@durham.ac.uk 0191 334 7260
Student support jb.studentsupport@durham.ac.uk 0191 334 7260
Repairs and accommodation
Reception aidans.reception@durham.ac.uk 0191 334 5779
Operations michael.wallbank@durham.ac.uk

l.p.peak@durham.ac.uk
0191 334 5710

0191 334 7142
Porter N/A 0191 334 5769
Welfare
College Officers s.b.miles-watson@durham.ac.uk

kate.a.anderson@durham.ac.uk
0191 334 5778

0191 334 5711
Student support sa.studentsupport@durham.ac.uk N/A
Repairs and accommodation
Reception chads@durham.ac.uk 0191 334 3358
Operations ian.henderson@durham.ac.uk 0191 334 3341
Porter chads.porter@durham.ac.uk 07968 690830
Welfare
College Officers chads.seniortutor@durham.ac.uk 0191 334 3345
Student support N/A N/A
Repairs and accommodation
Reception cuthberts.reception@dur.ac.uk 0191 334 3400
Operations s.m.cole@durham.ac.uk 0191 334 3384
Welfare
College Officers p.j.bolton@dur.ac.uk 0191 334 3403
Student support cuthberts.studentsupport@durham.ac.uk 0191 334 3386
Repairs and accommodation
Reception stephenson.enquiries@durham.ac.uk 0191 334 0545 (Queens' Campus)

0191 334 0656 (Hilton Cottage)
Operations stephenson.accommodation@durham.ac.uk 0191 334 0032
Porter N/A 0191 334 0087
Welfare
College Officers j.w.tidmarsh@durham.ac.uk 0191 334 0042
Student support stephenson.welfare@durham.ac.uk 0191 334 0560
Repairs and accommodation
Reception reception.shb@durham.ac.uk 0191 334 8300
Operations joanne.moorhouse@durham.ac.uk 0191 334 8539
Welfare
College Officers laura.todd@durham.ac.uk 0191 334 8573
Student support e.c.franklin@durham.ac.uk 0191 334 8545
Repairs and accommodation
Reception johns.reception@durham.ac.uk 0191 334 3500
Porter N/A 0191 334 3500
Welfare
College Officers rebecca.bouveng@durham.ac.uk 0191 334 3892
Student support martin.gibson@durham.ac.uk 0191 334 3842
Repairs and accommodation
Reception reception.stmarys@durham.ac.uk 0191 334 5719
Operations helen.davies1@durham.ac.uk 0191 334 5929
Porter N/A 0191 334 5719
Welfare
College Officers catherine.paine@durham.ac.uk

dave.robson@durham.ac.uk
0191 334 5919

0191 334 5972
Student support stmarys.studentsupport@durham.ac.uk N/A
Repairs and accommodation
Reception kathryn.cullen@durham.ac.uk 0191 334 7011
Operations janice.ware@durham.ac.uk 0191 334 7043
Porter N/A 0191 334 7000
Welfare
College Officers i.j.latham@durham.ac.uk 0191 334 7048
Student support trevelyan.studentsupport@durham.ac.uk N/A
Repairs and accommodation
Reception janet.edwards@durham.ac.uk 0191 334 3800
Operations donna.pudwell@durham.ac.uk 0191 334 4115
Porter N/A 0191 334 3800
Welfare
College Officers r.m.lawrie@durham.ac.uk

m.r.shaw@durham.ac.uk
0191 334 2673

0191 334 4141
Student support univcoll.studentsupport@durham.ac.uk N/A
Repairs and accommodation
Reception N/A 0191 334 5470 Sheraton Park

0191 334 7350 Howlands Farm
Operations ian.macdonald@durham.ac.uk

emma.temperley@durham.ac.uk
0191 334 7172

0191 334 7174
Porter N/A 0191 334 5485 (Howlands)

07521 004069

0191 334 5170 (Dryburn site)

0191 334 5470 (Sheraton Park)
Welfare
College Officers sarah.prescott@durham.ac.uk

lynsey.finnemore@durham.ac.uk
0191 334 7233

0191 334 7234
Student support brenda.ryder@durham.ac.uk

ustinov.studentsupport@durham.ac.uk
0191 334 7235
Repairs and accommodation
Reception vm.reception@durham.ac.uk 0191 334 7100
Operations l.p.peak@durham.ac.uk

michael.wallbank@durham.ac.uk
0191 334 7142

0191 334 7121
Welfare
College Officers v.h.brown@durham.ac.uk

d.l.monk@durham.ac.uk
0191 334 5991

0191 334 5991
Student support vm.student-support@durham.ac.uk 0191 334 7144

Page last reviewed: 09/11/2018