Useful contacts and links
Energy Savings Trust
The Energy Savings Trust is a charity that provides advice and support on all things energy-related, including how to make your home more energy efficient: https://energysavingtrust.org.uk/energy-at-home/
Citizens Advice Consumer Helpline
This free helpline is staffed by specialist energy advisors who can provide support and advice to consumers about anything related to their energy supply, including what to do if you’re off supply, how to complain to your supplier or negotiate a payment plan. You can contact them here (ask to speak to a member of the Energy Team):
0808 223 1133
Lines are open Monday to Friday, 9am to 5pm. Lines are closed on bank holidays.
Durham County Council Housing Solutions
You can report your landlord to the local council if they are refusing to make changes to your home to improve its energy efficiency (EPC) rating:
housingsolutions@durham.gov.uk
03000 268 000
Durham University Student Money Adviser
Contact the Durham University Student Money Adviser if you’d like to access free advice and support about budgeting, debt or other financial issues:
To self-refer, email the following form to studentmoneyadviser@durham.ac.uk.
Citizens Advice Energy Advice Webpages
Citizens Advice have some really useful webpages with information and guidance about all things energy-related: https://www.citizensadvice.org.uk/consumer/energy/energy-supply/
Page last reviewed: 07/11/2022
