General
Address: Durham Students' Union, Dunelm House, New Elvet, Durham, DH1 3AN
Email: ask.su@durham.ac.uk
Phone: 0191 334 1777
Press/Media
Press requests, including from student press, should be handled by our communications team on ask.su@durham.ac.uk rather than by our governance team. Please include the subject line URGENT - MEDIA request if you require a response within a few working days.
Advertising
To advertise to students at Durham SU, please get in touch with our media partner, native using the form on this page.
Complaints
The email address for all matters related to complaints is su.admin@durham.ac.uk. Durham SU will accept complaints within 30 working days of the matter you’re not happy about. The Chief Executive has discretion to accept late complaints if they agree that there are exceptional circumstances which have justified the delay. We’ll won’t usually accept any complaint made on someone else’s behalf, or about someone else’s experience. We won’t accept your complaint if it is anonymous, malicious, frivolous, or vexatious.
We’d really welcome you getting in touch as you start to think about making a complaint if there’s an accessibility barrier we can help you with, such as alternative formatting or language. Your complaint email should include, at least:
- Your name and contact details.
- An outline of your complaint in your own words.
- The impact that the issue you're complaining about has had on you.
- What you think we could do to resolve your complaint.
- Anything you've done already to try and resolve your complaint.
You can view the full complaints procedure by visting our complaints page.