Advice & Support Centre 0191 334 1777



The DurhamSU Advice Centre

The Union's advice and help service provides free, friendly and independent advice and information to all Durham University students.
Staffed by a team of professional and experienced advisers, we cover all main areas of student concerns including money, housing and academic issues.

The advice and help service is independent from the University and all enquiries are dealt with in strictest confidence.



The Disability and Accessibility Survey

Our Community Officer, Jo, is doing some exciting research into disability and accessibility at Durham University. Click here to give us your views on this topic – you could win one of TWO £25 vouchers for sparing us your time!

Complete the survey



The Feedback Form

All feedback in anonymous and is key to improving the service we offer to students. 

Provide feedback






Opening Times
Durham (All Year Round)    
Monday 10:00 16:00
Tuesday 10:00 16:00
Wednesday 10:00 17:00
Thursday 10:00 16:00
Friday 10:00 16:00
Queens Campus (Term Time)    
Tuesday 10:00 16:00
Christmas Opening Times    
The advice centre will be closed for the christmas holidays    
Friday 23 December 2016 Close 17:00
Tuesday 3 January 2016 Open 09:00


The Advice we can provide

We are an independent service; however our Advisers have good links with Colleges, University departments and services and external organisations.

This ensures that we provide the best advice and support possible and if we can’t help you directly, we will refer you to someone who can.


We can advise on a wide variety of issues and we will help you with anything you need support with.


We provide information and advice on and can also represent you at hearings or meetings.



Service Standards

The Advice Service aims to deliver a service that meets your needs, is accessible and of a high quality. 
We have produced a Code of Practice to make you aware of the standards you can expect of our service. 
This information includes our Conflict of Interest and Confidentiality policies and explains how we look after your information.



Getting in Touch



Useful Contacts
The Samaritans 0845 7909090
SANEline 0845 767 8000
National Confidential HOPE Line 0800 068 4141
The Mix 0808 80 84 994
National Domestic Violence Helpline 0808 2000 247
Shelter (England) 0808 800 4444
Citizens Advice Bureau 03444 111 444
Debt Advice Line 0300 323 2000




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Durham Students' Union is registered in England as a company limited by guarantee (07689815) and a charity (1145400).

Our registered office is Dunelm House, New Elvet, Durham, DH1 3AN.